Effective Date: 08.08.2024

1. Introduction

Thank you for purchasing from Sunaila. We are committed to providing high-quality digital products and ensuring your satisfaction. This Refund Policy outlines the terms under which we handle refunds for digital products purchased through our website https://sunaila.com

2. Digital Products

Due to the nature of digital products, which are delivered instantly and cannot be returned, we generally do not offer refunds once the product has been delivered or accessed.

3. Refund Eligibility

1. Defective Products:
If you experience issues with our digital products, such as technical problems or defects, please contact us within 3 days of purchase. Provide detailed information about the issue, and we will work to resolve it or offer a refund if the problem cannot be fixed.

2. Product Not as Described:
If the digital product does not match the description provided on our website, you may request a refund. Please contact us within 3 days of purchase with a detailed explanation of how the product differs from the description.

3. Access Issues:
If you encounter difficulties accessing or using the digital product due to technical issues not related to user error, please reach out to us within 3 days of purchase. We will attempt to resolve the issue or provide a refund if it cannot be resolved.

4. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at Info@Sunaila.com with the subject line “Refund Request” and include:
   • Order Number
   • Date of Purchase
   • Reason for Requesting a Refund
2. Review: We will review your request and respond within 3 business days. If approved, we will process the refund to the original payment method or offer an alternative solution, such as a replacement or store credit.

5. Refund Processing Time

Approved refunds will be processed within 3 business days. Please allow additional time for the refund to appear in your account, depending on your payment provider’s processing times.

6. Non-Refundable Items

1. Digital Downloads:
Once a digital product has been downloaded or accessed, it is non-refundable.

2. Subscription Services:
Refunds are generally not provided for unused portions of subscription services or memberships. Please review the subscription terms before purchase.

3. Custom or Personalized Products:
Custom or personalized digital products are non-refundable.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and if necessary, we will notify you. Please review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

• Email: Info@Sunaila.com